At Bazaart we value customer experience above all. By being proactive and detecting issues with the help of Shipbook before they are being reported we are able to constantly improve our product and keep our users happy.
As a developer of a popular iPhone app there are many issues and bugs that I'm unable to reproduce. Therefore we incorporate very thorough logging, but up until Shipbook it was only available when a technical user would send us an email with the relevant information on his device where the information was logged. With Shipbook, we have access to all that information from a convenient dashboard. We can also cross reference the issue with other occurrences for different users and narrow down the causes for the bugs
We are part of a team who developed Bazaart, a photo editing app for the iPhone. Since so much of our precious moments are caught with our smartphone's camera the ability to manipulate the photo, add text and remove the background is a big part of our users’ and our lives.
Our primary, client facing, app is our Waste Tracker Android app. The app is fairly complex, with many integrations, and as such, remote logs are a complete necessity to understand what is happening at the moment.