Shipbook Guide

LOGLYTICS

Shipbook's unique system is proactive and monitors your app performance. 

Loglytics' algorithm identifies the recurring logs in your app and invites you to fix the issues in your code with a comprehensive list of logs! 

Receive automatic alerts directly, so you immediately view and fix issues in real-time, before your users experience them!

Main Page

Loglytics is the only platform that compiles a list of recurring logs, which are categorized by the system according to a specific severity. This list enables the developer to review and fix the issues even though end-users didn't complain.

At the top left of the console, you can select the severity that you wish to view.

The number indicates the percent of sessions affected by logs of the selected severity. The grey number below in parentheses indicates the number of sessions affected.

   

At the top of the console is a graph displaying a summary of the activity based on the log severity selected. The time span is indicated above.

This will provide you with a realistic look at the quality of your app. 

The list of recurring logs will be categorized in accordance with the frequency of their recurrence.

On the left is the percent of affected sessions for that specific log. In parentheses, the number of sessions is indicated, after which the file name and the row number of the log in the code are displayed.

A sample of the log message text is in the center indicated in blue. 

On the right, we have indicated the affected OS versions and the affected app versions. 

Clicking on the individual log will open up a new window with Loglytics Item Page that will display the data of the selected recurring log.

Loglytics Item Page

Identify and Fix Errors Faster Than Ever

This page essentially lists every time that the selected log occurred as well as provides important data metrics on the specific log. 

The Loglytics graph shows you exactly at what time, in which app version, what devices etc., the log appeared. The system does the detective work for you, so all the details of the error behavior are at your fingertips. 

Let's look at the case in the screenshot above where a specific API is not working. On the left, we can see that this error occurs in 2.27 % of user sessions. In the bar graph, you can see that this error occurs pretty steadily, the waves in the graph indicate that there is a slight dip in the afternoon, probably due to user behavior. On the right, we've supplied you with specific metrics, which can act as an aid in identifying the source of the problem. In this case, the error occurs in all app versions that are in use. This is indicative of the fact that there is a problem with the server on a specific API. This problem probably negatively impacts the user experience.

In this case, one simple fix will improve the user experience for over 45k app users.

In other cases where further analysis is necessary, look below the graph to see all the specific cases in which that log occurred. 

Choosing the “Go to Session”  icon (little arrow) will open up the session of the log and the conditions leading to the error are easily identifiable. You will be able to see which logs were written chronologically before and after the error occurred.

Alert Feature

Shipbook will automatically send alerts to your e-mail or Slack in the event that unusual activity or serious errors are detected so that you can rest assured when something urgent is needed you are the first to know.

After selecting "go to issue" in the message alert, the graph below displays a good example of something you might see in Loglytics.

© 2018 Shipbook Ltd.

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Animation & Graphic Design: Barel Toledano

Content Writer:  Zoe Kabilio